Support Ticket
Use it for connection troubleshooting, plan or data questions, payment checks, and refund requests. Sign in to submit a request, then check replies and add details in the same ticket.
Open a support ticket in your dashboard →VPNEyes / Support
Contact Us
For connection issues, subscription questions, order checks, or refund requests, submit a ticket through your dashboard. Your issue and replies stay together, making it easy to add details and continue troubleshooting.
Open Support TicketSupport Channels and When to Use Them
Please use the support ticket system in your dashboard. Email and Telegram support have not been announced, so we do not provide unverified contact details.
No support email address has been announced, so email is not currently an available support channel. For order or account issues, submit a ticket in your dashboard to keep your details in one place.
Telegram
No Telegram support account has been announced, and response times for this channel are not available. Use the support ticket system on this site to follow up on service issues.
What to Include in Your Support Request
Connection or Server Issues
Include your platform, the error shown in your client, the name of the server you selected, approximately when the issue occurred, and your current network environment. If only one website or app is affected, name it and let us know whether other sites work normally.
List the steps you have already tried, such as reconnecting, switching servers, or updating your subscription. This helps avoid repeating troubleshooting steps. Screenshots should show the error, but hide account details, subscription links, and access credentials.
Orders, Data, and Refunds
For order issues, include the relevant order details from your dashboard, payment method, and current order status. For data questions, name your plan and describe what the dashboard shows: monthly subscription data resets each month on the activation date; data add-ons last until used and never expire.
VPNEyes offers a 7-day no-questions-asked refund policy. To request a refund, state your request and include the relevant order in your support ticket. See the Terms of Service for details. Do not share your account password, payment password, or full subscription link.
Response Times and Follow-Up
After submitting a ticket, check your dashboard for updates. No fixed response time has been announced; wait times vary with ticket volume and troubleshooting complexity. Issues that require reproducing a server problem or verifying a payment may need additional details.
Please follow up on the same ticket so the error details and troubleshooting history stay together. If the issue is resolved, you can let us know what fixed it so we can confirm whether any further checks are needed.